Privacy Policy

PopCloud Technologies Inc. Effective Date: June 15, 2026 Last Updated: June 15, 2026

1. Introduction

PopCloud Technologies Inc. ("PopCloud," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at popcloud.ca and our cloud infrastructure services (collectively, the "Services").

As a proudly Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Name, email address, company name, and password when you register
• Billing information: Credit card or payment details (processed through our PCI-compliant payment processor; we do not store full card numbers)
• Communications: Messages you send us via contact forms, support tickets, or email
• Waitlist information: Email address and any information you provide when joining the waitlist

2.2 Information Collected Automatically

When you use the Services, we automatically collect:

• Usage data: API call volumes, compute usage, storage consumption, bandwidth, and feature interactions
• Log data: IP addresses, browser type, operating system, referring URLs, timestamps, and error logs
• Device information: Hardware model, operating system version, and unique device identifiers
• Cookies and similar technologies: Session identifiers, authentication tokens, and preference data (see Section 7)

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors (e.g., transaction status)
• Identity verification services (where applicable for enterprise accounts)
• Analytics providers

3. How We Use Your Information

We use your personal information to:

• Provide the Services: Process transactions, manage your account, and deliver cloud infrastructure
• Monitor and improve the Services: Analyze usage patterns, identify bugs, and optimize performance
• Billing and payments: Invoice you, process payments, and manage your subscription
• Communication: Send service updates, security alerts, maintenance notices, and respond to support requests
• Marketing: With your consent, send promotional materials about PopCloud products and features (you may opt out at any time)
• Security: Detect, investigate, and prevent fraud, abuse, or unauthorized access
• Legal compliance: Meet our obligations under applicable law

We do not sell your personal information to third parties for their own marketing purposes.

4. Your Content

Data you store within the Services ("Your Content") belongs to you. PopCloud accesses Your Content only as necessary to:

• Deliver the Services you have requested
• Comply with legal obligations
• Investigate abuse or violations of our Terms of Service

Our employees are subject to strict confidentiality obligations and access controls. We do not use Your Content to train machine learning models without your explicit consent.

5. Sharing Your Information

We may share your personal information with:

5.1 Service Providers

Trusted third-party vendors who assist in operating the Services (e.g., payment processors, infrastructure providers, analytics tools). These parties are contractually required to protect your data and use it only for the purpose of providing services to PopCloud.

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or regulatory authority, or to protect the rights, property, or safety of PopCloud, our users, or the public.

5.4 With Your Consent

We may share your information with other parties when you have explicitly consented to such sharing.

We do not sell, rent, or trade your personal information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Upon account termination:

• Account data is retained for 30 days, then deleted
• Billing records are retained for 7 years as required by Canadian tax law
• Anonymized, aggregated usage data may be retained indefinitely for analytics purposes

You may request deletion of your personal information at any time (see Section 9).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate your session and maintain your preferences
• Understand how users interact with our website and dashboard
• Improve the performance and reliability of our Services

Types of Cookies We Use

You can control cookie settings through your browser. Disabling essential cookies may impair functionality. We do not currently use cookies for third-party advertising.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption in transit (TLS/HTTPS) and at rest
• Fine-grained access controls and role-based permissions
• Secure-by-default service mesh architecture
• Regular security audits and vulnerability assessments
• Incident response procedures

No system is completely secure. If you believe your account or data has been compromised, please contact us immediately at [contact us](/contact).

9. Your Rights

As a Canadian resident, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Withdrawal of consent: Withdraw consent for discretionary uses (e.g., marketing emails) at any time
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca

To exercise your rights, contact us at [contact us](/contact). We will respond within 30 days.

10. International Data Transfers

PopCloud is a Canadian company. Your data is primarily stored and processed in Canada. If we transfer your data outside of Canada (e.g., to infrastructure providers in other jurisdictions), we ensure appropriate safeguards are in place, consistent with PIPEDA requirements.

11. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us their information, please contact us at [contact us](/contact).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, via email. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Services following notice of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact our Privacy Officer:

PopCloud Technologies Inc. Privacy Officer Canada 🍁 [contact us](/contact) popcloud.ca/contact

For general inquiries: [contact us](/contact)

PopCloud Technologies Inc. — Proudly Canadian 🍁